Chargeback Analyst

Chargeback Analyst

Location: Tarrytown, NY | 60K - 70K Base + Bonus + Benefits Package

In Stock

Our Client located in White Plains, NY area is seeking a Chargeback Analyst. The ideal candidate will have 2-4+ years of experience with chargebacks in a CPG company. This newly created role will allow you to make an impact within a growing company! 60K-70K Base + Bonus + Benefits package.


  • Research and resolve volume deductions, including promotional discounts, product returns, freight claims, and other adjustments taken by customers
  • Work with sales personnel, brokers, and customers to identify deductions, obtain supporting documentation, resolve issues, and secure approval for clearing
  • Clear deductions by posting to appropriate activity reason code, ensuring accuracy of codes and other details and ensuring compliance to budgets
  • Through the research of chargeback activity, discover any customer errors or discrepancies that are invalid.  If applicable, develop processes to avoid future unwarranted deductions  
  • Identify deduction trends through customer knowledge and perform root cause analysis
  • Actively participate in cross-functional teams to improve existing processes and prevent/eliminate deductions  


  • Degree or equivalent experience required
  • 2-4+ years of experience with deduction resolution is required in CPG company
  • Must deal effectively with conflict to maintain good customer relations
  • Strong communication, problem solving, negotiation and decision making skills
  • Well-organized, detail oriented self-starter
  • High level of accuracy and strong analytical skills  
  • Good interpersonal skills, a strong customer service orientation

 Local candidates only. No relocation. No sponsorship.

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