We are currently recruiting for a growing law firm in downtown Austin, TX (on-site fulltime). The ideal candidate will have experience providing hands-on technical support, maintaining hardware and software systems, and ensuring a smooth user experience in a law firm or similar office setting. 70K - 80K Base + Bonus + Benefits Package
Responsibilities:
- First-line point of contact for technical support to users, troubleshooting hardware and software issues to provide the best solution.
- Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
- Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
- Administer and troubleshoot Active Directory (AD) for user and resource management.
- Install and configure hardware such as Dell/HP laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
- Set up and configure TEAMS VoIP phone systems, ensuring seamless communication.
- Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.
- Identify and suggest possible improvements and procedures.
Requirements:
- Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment at a Law Firm or similar office environment.
- Strong knowledge of Microsoft 365, Active Directory.
- Basic understanding of VoIP Teams phone systems and their setup.
- Excellent communications and interpersonal skills with a strong customer focus.
- Certifications such as CompTIA A+, Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
- Experience with networking concepts and basic troubleshooting.
- Exposure to scripting or automation tools (e.g., PowerShell) is a plus.
No sponsorship. Local candidates only. Must be in a commutable range to the downtown Austin, TX (fulltime on-site). 70K – 80K Base + Bonus + Benefits Package. To apply email resume to petrina@bellwetherstaffing.com