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IT Helpdesk (Austin, TX)

IT Helpdesk (Austin, TX)

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We are currently recruiting for a growing law firm in downtown Austin, TX (on-site fulltime). The ideal candidate will have experience providing hands-on technical support, maintaining hardware and software systems, and ensuring a smooth user experience in a law firm or similar office setting. 70K - 80K Base + Bonus + Benefits Package

Responsibilities:

  • First-line point of contact for technical support to users, troubleshooting hardware and software issues to provide the best solution.
  • Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
  • Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
  • Administer and troubleshoot Active Directory (AD) for user and resource management.
  • Install and configure hardware such as Dell/HP laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
  • Set up and configure TEAMS VoIP phone systems, ensuring seamless communication.
  • Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.
  • Identify and suggest possible improvements and procedures.

Requirements:

  • Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment at a Law Firm or similar office environment.
  • Strong knowledge of Microsoft 365, Active Directory.
  • Basic understanding of VoIP Teams phone systems and their setup.
  • Excellent communications and interpersonal skills with a strong customer focus.
  • Certifications such as CompTIA A+, Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
  • Experience with networking concepts and basic troubleshooting.
  • Exposure to scripting or automation tools (e.g., PowerShell) is a plus.

No sponsorship. Local candidates only. Must be in a commutable range to the downtown Austin, TX (fulltime on-site). 70K – 80K Base + Bonus + Benefits Package. To apply email resume to petrina@bellwetherstaffing.com