We are currently recruiting for a Collections Supervisor / Team Leader in Charlotte, NC (Ballantyne area). This is a 6-month+ contract position (hybrid schedule in-office 3 days and 2 days remote). The Collections Supervisor will oversee a team of Collections Analysts and ensure that all aspects of the collections process are handled efficiently and effectively. This role is critical in driving collections performance, maintaining relationships with brokers, and ensuring compliance with company policies and procedures. Mon - Fri standard business hours = 40 hours per week. Pay rate $36.00-$41.00 hourly.
Responsibilities:
- Supervise, mentor, and develop a team of Collections Analysts.
- Handle escalations and complex issues within the collections portfolio.
- Review and analyze team performance metrics and collection trends, providing actionable insights to senior management.
- Set performance goals for the team and monitor progress through regular one-on-one meetings and team discussions.
- Provide training and guidance on best practices, systems, and tools.
- Oversee the timely collection of premium receivables and resolution of outstanding balances.
- Develop strategies to minimize past due balances and improve collection efficiency.
- Ensure team compliance with established policies, procedures, and quality standards.
- Maintain strong relationships with Brokers and Underwriting teams ensuring smooth operations.
- Act as the main point of contact for senior-level discussions.
- Collaborate with internal departments to address and resolve issues.
- Support the development and distribution of concise and accurate reporting for internal and external stakeholders.
- Monitor accounts receivable aging reports and identify areas requiring attention.
- Identify opportunities for improving collections processes and workflows, and lead the implementation of enhancements.
- Ensure proper use of tools like SAP/CD and Microsoft Excel for data management and reporting.
- Ensure compliance with regulatory and audit requirements.
- Provide information for internal and external audits, premium confirmation letters, and other requested balances.
Requirements:
- 3+ years of Accounts Receivable and commercial collections) and at least 1 year of supervisory or Team Lead experience
- Bachelor’s degree Accounting/Finance
- Must have proficiency with Microsoft Office Suite, Strong Excel Skills Required (Pivot Tables, V-Lookups, etc.)
- SAP/CD experience a plus
- Basic understanding of accounting procedures, internal and external reporting and variance analysis
- Knowledge of Insurance principles a plus
- Excellent verbal and written communication skills
- Detail oriented, organized, and strong problem solver with Analytical abilities and have a high level of accuracy
Local candidates only. Must be in a commutable range to Charlotte, NC (Ballantyne area) - Hybrid. Approx. 6 months+ assignment. Standard business hours (40 hours week) $36.00 - $41.00 Hourly Rate. To apply email resume to petrina@bellwetherstaffing.com