We are currently recruiting for a Temporary Customer / Consumer Services Specialist (Remote). This is a Temp to Perm opportunity. Monday – Friday standard business hours. Temp rate will be $20.00 - $23.00 hourly. The CS Specialist will provide exceptional customer care and ensure a positive experience for consumers by addressing inquiries and resolving complaints. This is a great opportunity to work with a growing and successful consumer products company.
Responsibilities:
- Interact and assist customers via telephone, email, and/or online chat
- Provide support and information on products and/or services
- Engage consumers, provide support and create a positive shopping experience
- Present all information in a positive, conversational, and compassionate manner to develop relationships with consumers
- Answer inbound calls from consumers in a prompt and professional manner
- Provide technical assistance to consumers for multiple product collections
- Field consumer questions and complaints; escalate as needed
- Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and consumers
- Make appropriate decisions and exhibit sound judgment based on information provided
- Review warranty claims to determine if replacement is necessary
- Create, update and take payments for manual orders
- Communicate with global consumer service counterparts as necessary
- Provide timely feedback to management regarding challenges, consumer concerns and/or product trends
- Perform other related duties / projects as assigned
Requirements:
- Excellent verbal and written communication skills including active listening
- Proficient computer skills with the ability to learn new software
- Knowledgeable in Microsoft Office Suite-Basic Excel and math skills are required
- Strong attention to detail and follow up skills
- Must be able to work efficiently and able to meet all KPIs
This is a remote temporary opportunity. Temp rate will be $20.00-$23.00 Hourly. Must live in USA. No sponsorship. Must be a US citizen or permanent resident. To apply email resume to petrina@bellwetherstaffing.com